Every firm has a varying set of challenges and objectives. To help us identify how Lawscript can best assist we suggest that key stages be followed:
Stage 1 Identify known challenges
The first stage would be to initiate an exploratory meeting at which we would jointly review if there are challenges already identified in which Lawscript can quickly assist. This may include help with word processing cover for holidays or sickness periods or helping immediately reduce backlogs in dictation.
Stage 2 Identify where benefits can be achieved
Identifying longer term potential benefits is the next stage in the process. To achieve this we would request that you complete a client data request form which provides statistical and historical information about your work profiles. In addition we would ask for information which would allow us to complete a cost benefit analysis of the service should you decide to work with us.
Stage 3 Identifying suitable workflow
When the decision has been made to work with us a detailed review of existing workflow is undertaken and jointly we would agree the methodology that is most suited to you and your existing work processes. To complete this process a master workflow model which includes a range of variables is reviewed and tailored accordingly.
Stage 4 Familiarisation
Before the service begins the Lawscript production managers and training staff would be trained by your own team to ensure that we have a full appreciation of your styles and precedents etc. In addition, at this stage we would work closely with your IT department to ensure that the necessary security requirement is in place and that the IT requirements that have resulted from the agreed workflow are implemented.
Stage 5 Implementation and review
A detailed implementation plan is developed and weekly meetings established to ensure that the anticipated progress is being made. As part of the implementation, service levels would be agreed and our performance against those would be tracked and presented to you. Progress and customer satisfaction would be assessed regularly and any requirements to change processes or procedures would be actioned.
